Testimonials

I was wowed!

After Help Desk Cavalry took over responsibilities for IT infrastructure my life changed for the better. With the previous outsourced IT company, when I came to work in the morning, I dreaded that I would find employees complaining that they couldn’t get their work done due to technology issues. With Help Desk Cavalry, it’s a new day, where I don’t have IT issues as my primary experience. Technical issues still happen occasionally, but now, IT issues are immediately handled. For example, last month I had a computer issue that I reported to Help Desk Cavalry. A technician actually responded within five minutes. Within ten minutes, the issue was resolved remotely from their headquarters in Bremerton, WA. Even more amazing, the next day, the Help Desk Cavalry technician called to follow up to see if the issue was still resolved. I was wowed! I am super happy!

Jerry Perez - Owner
http://moraicecream.com/

Easy Flate-rate IT

Help Desk Cavalry presented a comprehensive hardware, vendor management, security, software, and technical services package in an understandable manner. The flat rate cost was spread in an easy-to-budget monthly amount that we can count on not to fluctuate each month. They actually knew what they were talking about, which took the fear away. Since coming onboard to manage our IT network, we regularly sit down and discuss our needs and then agree on a roll-out schedule that is least disruptive to our services. The Help Desk Cavalry and Communitas relationship is a true partnership that helps Communitas to better serve. Isn’t that the way that it should work?

Alan Petersen - Executive Director
http://communitas.org/

No Worries IT

Before Help Desk Cavalry, I’d wake up every morning worrying about what IT issues I was going to face that day. Now, our responsive IT partner is on top of the technology, keeping our systems reliable and they take care of any IT issues. I no longer need to worry. We use technology to expand our capacity to deliver on our mission.

Kate Kuhlman - Operations Director
http://greatpeninsula.org/

Good at IT, and friendly!

Help Desk Cavalry has ridden to my rescue so many times I've lost count. I've sought help over the phone many times and in each case the HDC staff member was helpful, patient, and good-humored. They've always resolved my problems and answered my questions right away. Easy to access, pleasant to talk to, and effective: Help Desk Cavalry rules. 

Cassandra de Kanter - Marketing & Communications Assistant
http://nwspayneuter.org/

Fast, Friendly Service

Thanks to Steve and his team at Help Desk Cavalry we have the security in knowing that we have IT support that will get us up and running whenever we have computer problems. They understand the need for fast, friendly service, especially when it comes to technology. Their service has been invaluable to our office.

Kara Skinner - CEO
http://www.integritysurety.com/

Recommended!

In our business, we must be able to respond to technical innovations as quickly as possible to remain competitive.  When the time came to choose our current network solution we chose The Help Desk Cavalry because they could meet our industry-specific and demanding requirements. In the time since, The Help Desk Cavalry has been a partner in looking at holistic solutions for our business, including telephony, data management and storage, hardware, software and network solutions.

Cyndie Martini - President/CEO
http://www.mapacific.com/

Definite Results

I have been extremely impressed with The Help Desk Cavalry. In the specialized industrial and commercial construction industry, they quickly seized on the opportunities and issues in our business and put together a comprehensive plan. Their high-energy and analytical skills allowed them to present to us a completely different way of looking at our IT infrastructure, and we are now leveraging their offerings across our company. We are very pleased with their results!

Buzz Holmes - Owner
http://holmesmechanical.com/

Excellent Service

The Help Desk Cavalry is an excellent resource to tackle the daily technical issues of our company. They consistently deliver an excellent client experience, backing up the practical with professional understanding of the unique needs of our business. They are extremely energetic, self-motivated and able to swiftly assess and address problems. I was also impressed with their level of concern and urgency through all phases of the various projects we have and are working on—a strong recommendation!

Sunshine Nance - Vice President
http://www.boxlight.com/

Super on-demand help!

HDC has been so helpful for Poulsbo First Lutheran as a small business, setting up a secure network and giving us on demand help for both staff and volunteers. We would be in the dark ages without them, and I appreciate them more every day because of their dedication, their expertise, and their professionalism. Every tech is courteous, kind, and diligent. Thank you for being part of our community, HDC!

Alison Whitney Shane
http://poulsbofirstlutheran.org/

Latest News

  • 2015 Year in Review--What Just Happened?

    What an incredible year 2015 was here at Help Desk Cavalry. We want to thank each and every one of you for being a part of our milestone year. During 2015, HDCav strategically increased personnel and its technology infrastructure to better support our clients. HDCav acquired Pro-Action I.T. based in Poulsbo and Bainbridge Island, and inherited their office in Poulsbo. Additional staff was added during the year including: Matt Hadlock, Luke Lucas, Brandon Hansen, Armand Cote, and Sarah Dennica Bingham. We hear that you are all enjoying working with them as much as we enjoy having them on our team. 

    HDCav.com Read More button

Contact Us

Learn more about what Help Desk Cavalry can do for your business.

Call us today
360-930-6990 

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Headquarters
423 Pacific Ave, Ste 301 
BremertonWA 98337

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