IT Vendor Relationship Management and Support

Stop Dealing with Third-Party Support

Manage your business relationships, not your hardware and software vendors.

Get better, faster support through a single point of contact.

Ever deal with a computer issue for days because you don’t want to make the commitment to spend hours on the phone with the manufacturer’s support?  We understand completely.  Third-party technical support can run you around in circles before getting anywhere when you really need things to be back up and running so your staff can operate normally.

One Support Number

Get support for all of your IT solutions and get technical issues resolved faster and more accurately

Help Desk Cavalry’s technicians work with a whole slew of hardware and software vendors every single day.  A big part of our daily lives involve building relationships with vendors.  We also know our clients’ IT infrastructure, goals, and IT differentials much better than any third-party vendor ever could.  It’s only natural for us to extend these services to our partners.

When Help Desk Cavalry manages your vendor relationships for you, that means you get a single point of contact for all of your troubleshooting and support needs.  In many cases, our technicians could provide the solution faster and more cost effectively than working with support, and when we do need to reach out to the vendor, we’re able to articulate the issues faster.

Virtual CTO

Get a dedicated account manager who knows your IT inside and out.

With Help Desk Cavalry, you don’t just get enterprise-level IT services, but full-fledged consultative operations to assist you with complex IT decisions when it is time to expand, upgrade, or integrate new technologies to improve your business.  Your Virtual CTO is able to pull up configurations for all of your hardware and software, warranty information, install dates, account credentials, and much more.

Your Virtual CTO fulfills a comprehensive list of duties and roles in the management of your IT such as:

  • Dedicated account management
  • Alignment of IT with core business objectives
  • Monthly/Quarterly meetings
  • Budget creation, management, and review
  • Procurement assistance
  • Platform and software recommendations and configuration support
  • Warranty and vendor agreement tracking management
  • And much more

Latest News

  • 2015 Year in Review--What Just Happened?

    What an incredible year 2015 was here at Help Desk Cavalry. We want to thank each and every one of you for being a part of our milestone year. During 2015, HDCav strategically increased personnel and its technology infrastructure to better support our clients. HDCav acquired Pro-Action I.T. based in Poulsbo and Bainbridge Island, and inherited their office in Poulsbo. Additional staff was added during the year including: Matt Hadlock, Luke Lucas, Brandon Hansen, Armand Cote, and Sarah Dennica Bingham. We hear that you are all enjoying working with them as much as we enjoy having them on our team. 

    HDCav.com Read More button

Contact Us

Learn more about what Help Desk Cavalry can do for your business.

Call us today
360-930-6990 

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Headquarters
423 Pacific Ave, Ste 301 
BremertonWA 98337

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